FAQs

Frequently Asked Questions

Frequently Asked Questions

Our website has been designed to provide answers to the most commonly asked questions we receive. The easiest way to search for a specific question is to use the Search tool below. However, if you want to browse through our questions and answers then we have divided them in four categories. If you do not find the answer to your question then please email us at Su*****@********se.com or call our Customer Support Department at 480-750-8260 Extension 1.

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FAQ Categories

Are the images High Definition (HD)?

Are your drone pilots FAA licensed?

Can I add images to the TV screens?

Can I always book with the same photographer?

Can I use the real estate photos and media for other marketing purposes?

Can you add fire to the fireplaces and firepits?

Do you have a home preparation document that I can download?

Do you have Supra Lockbox access?

Do you install signs or lockboxes?

Do you offer Virtual Staging?

Do you capture closets and garages?

Do you shoot commercial properties?

Do your photographers work on the weekends?

Does the real estate agent need to be present at the photoshoot?

Does weather affect photoshoots?

How accurate are your floor plans?

Pet Policy for Residential Photography

What if the owner works from the home?

Will you photograph a house without electricity being on?

Where can I find your prices?

When do I pay for my photoshoot?

What time does Golden Hour Start?

What type of camera equipment do you use?

What is your typical availability?

What is your turnaround time?

Can I use the real estate photos and media for other marketing purposes?

Do you install signs or lockboxes?

Do you capture closets and garages?

How accurate are your floor plans?

How will I receive my photos?

How long will a photoshoot take?

How long do you store media?

How to contact Snap2Close Real Estate Photography

No Access or Property Readiness Policy

Late Cancellation Policy

Pet Policy for Residential Photography

Understanding our Travel Fee Policy

What if I am dissatisfied with the visual media?

How can I change the Logo of my Account?

How do I change my Credit Card information?

How do I change my password?

How will I receive my photos?

How to Unzip a Zipped Folder on Mac and PC

How to reset password

Notification Preferences

Portal Landing Page and Dashboard

Enhance Your Online Presence with Social Profile Links

Streamline Team Communications with Effective Notifications

What is a Team?

Adding Snap2Close as Your Preferred Photographer in FlexMLS

How to use Embed Codes on FlexMLS or ARMLS