FAQs

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Frequently Asked Questions

What is your turnaround time for delivery?

We understand the importance of receiving your edited content promptly, and we want to ensure that you are satisfied with our services. Here’s what you can expect when it comes to the turnaround time for your edited photos and videos:

  • 24-Hour Turnaround for HDR and Synergy Flash Photos: We guarantee that your HDR edited photos will be ready within 24 hours of submission. Our team of skilled editors will work efficiently to enhance and retouch your photos, ensuring that you receive the final edited images in a timely manner.
  • Up to Two Days for Video Editing: Unlike photos, video editing may take a bit longer due to the additional process of color grading. While we strive to deliver edited videos within 24 hours, please note that it could take up to two days for our editors to complete the color grading and editing process for video content.
  • Weekend Delivery: It’s important to keep in mind that our editors are unavailable on Sundays. Therefore, if you schedule a photoshoot on Saturday, the edited photos will be delivered on Monday. We want to manage your expectations and ensure that you are aware of any potential delays in delivery due to our team’s availability.

We value your business and aim to provide a seamless and efficient experience when it comes to editing your photos and videos. If you have any further questions or concerns about our turnaround time, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that you are satisfied with our services.