Frequently Asked Questions

Please click on any of the questions below to view the Snap2Closeanswer.


This is really a multi part answer.

  • Snap2Close Real Estate Photography provides photography and other media services for the real estate industry. We do not photograph weddings, events, portraits or other types of photography. We truly specialize in real estate photography, videos, 3D tours, and interactive floor plans. We don’t put up signs or hang lockboxes.

  • We use only professional grade full frame DSLR cameras. Most of our competitors use prosumer or consumer cameras with cropped sensors that simply do not capture the details needed to make your listings stand out.

  • Our photographers are all seasoned professionals. We do not hire inexperienced individuals and hand them a cheap camera after a few days training.

  • Read our reviews on this website or on Google. You will find they are all 5 Star Reviews. Why? Because we excel in customer service, professionalism and quality. Simply look at our photos on this website. We promise you that none of our competitors so proudly show so many of the photographs.


During the coronavirus pandemic Snap2Close has implemented the following policies.

No handshakes and hugs with you or your clients.


Wearing vinyl or rubber gloves disposable gloves for each photo shoot.


Social distancing - keeping at least 6 feet apart.


As long as our supply lasts, we will also be wearing Curad antiviral face masks on all photoshoots when you or your client is present. (We were lucky to have bought some a couple of years ago.)


We would like to point out that we much prefer that no one be inside the home during the photo shoot, or at a minimum be on the other side of the house that we are photographing.

Snap2Close uses an online scheduling system. On our website’s menu you will find “Schedule a Photo Shoot”. Click the menu item and you will be presented with two video tutorials on how to schedule your shoot. You will first need to create an account which gives us your name and contact information. Once created, you will be asked to create a new project, which is our term for scheduling a photo shoot.

Any day but trash day. Trash cans littering the street make it extremely difficult for our photographers. It is not their job to move trash cans or other clutter from the exterior of the home.

All photographers at Snap2Close have ARMLS Supra Lockbox access. We just need your 7 digit CBS code. If the home has a contractor lockbox then we will need the combination number. Please be sure to enter this number when scheduling your photo shoot. Remember, you can always log back into your account before the shoot date to make adjustments to the total square footage, to add special instructions for our photographers and to enter 7 digit CBS code.

Our photographers are out in the field photographing back to back shoots sometimes as late as 9:30pm (in the summer) and 7:00 pm in the winter. They then need to upload hundreds of very large sized high quality RAW photos over the Internet to our corporate server. The uploading process can take up to several hours.

Our editing team works at night so once the photos are received they are immediately uploaded to our HDR processing system and edited by our professional editing team. This process can take several hours.

While we guarantee delivery the next day, we do our best to get them to you by 1:00 pm. The only exclusion would be for photos taken on Saturday. Those photos would not be delivered until Monday.

Matterport 3D Tours are typically delivered within 24 hours of being uploaded to Matterport for processing. Since these files are extremely large they are typically uploaded over WiFi and the end of the day.

CubiCasa floor plans are uploaded to our partner at the time of creation and typically are available within 24 hours. Homes larger than 4,000 sq. ft. may take as much as 36 hours. Matterport floor plans typically take 48 hours to receive.

Interactive floor plans require the photographer to strategically place cameras on the floor plan and are typically available in less than 48 hours.

You will be notified via email when your photos and videos are ready. Included with the email will be a complete set of video tutorials about how to download your photos, best use your media and make the most of your complimentary branded and unbranded virtual tour property websites and flyers.

Regretfully we must charge a late cancellation or rescheduling fee if the photo shoots that are canceled or postponed less than 24 hours of the scheduled shoot. This $49 fee really doesn’t begin to cover the lost revenue opportunity because someone else could not book that same time.

If you've forgotten your password, you can request that we send you a link to reset it! Simply click the link “Forgot your password?” beneath the login button and we will promptly send you an email with a link to reset your password!

The answer is yes, if one of our photographers volunteers to work on a Saturday or Sunday.

To request a weekend photo shoot then use the small calendar below the larger one on our scheduling site to request your weekend shoot. We cannot guarantee that we will be able to accommodate your requested time slot but will do our best to make it happen.

$69 plus a 25 cents per mile trip fee.

This responsibility lies solely with the Realtor and/or homeowner. Our photographers usually have a very tight time schedule and do not have the time to move or rearrange items. We provide you with a very detailed home preparation list that should be given to the homeowner. Click here to download a Microsoft version of this letter which you are free to personalize or change. In our experience, the less clutter and best cleaned homes sell much faster than those that are not well prepared.

As a general rule we like to plan for one hour for each 1,000 square feet. Larger homes with larger rooms may take less time. When you place your order with Snap2Close you will see the time allotted for your photo shoot. That time also includes the time to photograph the exterior of the home.

If there is a Matterport 3D Tour or an Enhanced Walkthrough Video then you can add approximately 30 minutes per 1,000 square feet.

Yes. When your order is placed you will receive an automated email confirming the scheduled date for your photo shoot as well as a detailed breakdown of the charges.

Each photo shoot and its associated property websites will be active for 12 months. After 12 months the photos and websites are moved to another server which we refer to as Cold Storage. You can always reactivate and renew your listing photos and websites for another year for $25.

Matterport 3D Virtual Tours are hosted for free for 6 months. If you wish to renew it for another 12 months the cost is $49 and electronically invoiced.

Some home shoppers prefer a video of the home, and some prefer a self-guided tour. It’s best to add both forms of media to give buyers all the info they need to make their next home-shopping decision.

Enhanced Walkthrough and Pro Home Tour Videos are professionally shot and can only be uploaded to Zillow by a Zillow Certified Photographer, Plus Enhanced Walkthrough and Pro Home Tour Videos can be embedded in ARMLS.

Matterport 3D Tours are created by Matterport Service Partners. Through Matterport's partnership with they are automatically included with your listing information. Zillow 3D Home tours are captured using the Zillow 3D Home app and can be uploaded to Zillow by Zillow Certified Photographers and real estate professionals.

Both Matterport 3D tours and Zillow 360° tours can be embedded in your free Snap2Close property websites which can be shared with ARMLS, and all websites pulling their data from MLS. They can also be shared on all social media websites.

In case you are curious and want to know more about how the MLS works you can click here.

We are one of the few real estate photography services in Arizona that use professional level full frame sensor DSLR cameras and high quality wide angle lenses only for their photoshoots. The majority of our cameras are Canon 5D Mark IV cameras with Canon f4 17-40 mm lenses. We've found that this equipment produces the most marketable images for your property! However, we do have f2 16-35 mm lenses as well as Canon full frame EOS R Mirrorless Camera as well.

Beware of those photographers who use consumer or prosumer level cropped-sensor cameras.

Note: Our photographers do not bring zoom lenses or lighting equipment to their appointments. If you have a special equipment request for your photoshoot, it's best to contact us before scheduling your appointment, to see if we're able to accommodate!

Videos are shot with DJI OSMO+ camera or a full frame camera.

Matterport 3D Virtual Tours are shot with a Matterport Pro 2 camera which retails for $3,395. We do not use inexpensive $400 360° cameras.



Photos and Videos

Snap2Close maintains an archive of all RAW photographs and video clips for a period of 90 days. Final jpg photos and developed videos are maintenance for a period of two years.

Floor Plans and Interactive Floor Plans

All floor plans and Interactive Floor Plans are maintained for a period of two years.

Matterport 3D Tours

All Matterport 3D Tours are maintained and hosted for a period of six months. If you wish to extend the Matterport Hosting for another year then the price will be $49.

If you want permanent hosting of Matterport 3D Tours then we suggest that you consider creating your own Matterport hosting account. We would then automatically transfer your Matterport 3D Tour to your website when completed.

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