Frequently Asked Questions

Why should I choose Snap2Close over other photographers that shoot real estate?

This is really a multi part answer.

• Snap2Close Real Estate Photography provides photography and other media services for the real estate industry. We do not photograph weddings, events, portraits or other types of photography. We truly specialize in real estate photography, videos, 3D tours, and interactive floor plans. We don’t put up signs or hang lockboxes.
  
  
• We use only professional grade full frame DSLR and mirror-less cameras. Most of our competitors use prosumer or consumer cameras with cropped sensors that simply do not capture the details needed to make your listings stand out.
  
  
• Our photographers are all seasoned professionals. We do not hire inexperienced individuals and hand them a cheap camera after a few days training.
  
  
• Read our reviews on this website or on Google. You will find they are all 5 Star Reviews. Why? Because we excel in customer service, professionalism and quality. Simply look at our photos on this website. We promise you that none of our competitors so proudly show so many of the photographs.
  

How do I schedule a photo shoot?

Snap2Close uses an online scheduling system. On our website’s menu you will find “Order”. Click the menu item and you will be presented with a short video tutorials on how to schedule your shoot. Click here if you want to view the tutorial.

Do you have Supra Lockbox access?

Many of our photographers at Snap2Close have Supra Lockbox access. We just need your 7 digit CBS code. If the home has a contractor lockbox then we will need the combination number. Please be sure to enter this number when scheduling your photo shoot.

Remember, you can always log back into your account before the shoot date to make adjustments to the total square footage, to add special instructions for our photographers and to enter 7 digit CBS codes

What day of the week should I schedule my photoshoot?

Any day but trash day. Trash cans littering the street make it extremely difficult for our photographers. It is not their job to move trash cans or other clutter from the exterior of the home.

What is your travel fee?

This fee goes directly to the photographer to pay for their drive time, gasoline cost, and wear and tear on their vehicle. 0 to 30 miles is 35 cents per mile. 31 miles and beyond is 70 cents per mile.

When will my photos, videos and other media be ready?

Our photographers are out in the field photographing back to back shoots sometimes as late as 9:30pm (in the summer) and 7:00 pm in the winter. They then need to upload hundreds of very large sized high quality RAW photos over the Internet to our corporate server. The uploading process may take more than an hour’s worth of time.

Our photo and video editing teams work 24 hours a day for six days a week. Sunday is an off day.

Photos are delivered the following morning. Videos typically take up to 48 hours before delivery. This is due to the professional color grading and correction of each individual video clip before assembling them into the final video products.

Our Pro Interactive Floor Plan and photo slideshow videos require an additional 24 hours of assembly time after the photos are edited. Their delivery time is the same as our video products.

Since Sunday is an off day, photoshoots captured on Saturday will begin delivery on Monday morning..

When will my photos, videos and other media be ready?

You will be notified via email when your photos and videos are ready. Included with the email will be link to a complete set of video tutorials about how to download your photos, best use your media and make the most of your complimentary branded and unbranded virtual tour property websites and flyers.

Are there Late Cancellation or Rescheduling Fees?

Regretfully we must charge a late cancellation or rescheduling fee if the photo shoots that are canceled or postponed less than 24 hours of the scheduled shoot. This $79 fee really doesn’t begin to cover the lost revenue opportunity because someone else could not book that same time.

I don't remember my password, how do I log in to my account?

If you've forgotten your password, you can request that we send you a link to reset it! Simply click the link “Forgot your password?” beneath the login button and we will promptly send you an email with a link to reset your password!

Will your photographs photograph homes on the weekends?

Each of our photographer request different off-days, but there are usually two or three photographers available on the weekends. However, we do not shoot twilight photos on Saturday or Sunday nights.

My client has relandscapped their yard, what is the fee to return to take new exterior photos?

$79 plus our travel fee.

Whose responsibility is it to make sure the home is ready to be photographed?

This responsibility lies solely with the Realtor and/or homeowner. Our photographers usually have a very tight time schedule and do not have the time to move or rearrange items.

We provide you with a very detailed home preparation list that should be given to the homeowner. Click here to download a PDF version of this letter. In our experience, the less clutter and best cleaned homes sell much faster than those that are not well prepared.

How long will the photo shoot take?

As a general rule we like to plan for one hour for each 1,000 square feet. Larger homes with larger rooms may take less time. When you place your order with Snap2Close you will see the time allotted for your photo shoot. While every photoshoot is different and Snap2Close assumes that photoshoots will happen at homes with people and or pets present. However, if the home is vacant and no one is present then time onsite will be much less. Orders with Matterport 3D Tours will take longer to complete.

Will I receive a receipt for my order?

During your ordering process you will be able to review all of your charges and download a PDF version of your invoice. Your orders will always remain online and you can easily access your order to download your invoices at any time.

How long will my virtual tour property websites and files be active?

At this time, all property websites and photoshoots will remain active a one year from the date of the photoshoot. Video files will be archived for two years. Zillow 3D Tours will remain active as long as Zillow offers the service. Matterport 3D Tours will be Archived when the home is sold or leased. These files can be re-activated if necessary.