Frequently Asked Questions & Answers
Snap2Close only performs professional real estate photography services. Unlike many competitors, this is not a side business. We do not install signposts, hang lock boxes, photographs weddings or events, etc. We are 100% dedicated to Professional Real Estate Photography and only used highly trained and professional photographers and FAA licensed (UAV) drone pilots.
Also, unlike many competitors who send their images overseas to be processed, our in-house proprietary system processing ensures the highest quality listing photos.
We believe that we have the best pricing plans available in the real estate photography market and we encourage you to compare our pricing and quality of work with our competitors. But that is the quick answer. Basically we believe that this is really a five part answer.
- We use the highest quality camera equipment in the Real Estate Photography industry. The quality of the cameras and lenses is where it all starts!!
- We only provide you with mature trained professional photographers. (Note: Several of our competitors hire young people off the street with no experience and with a starting pay as little as $15 per hour.)
- We take the time to properly photograph your listing. Most of our competitors try to be in and out within 40 minutes. We believe that it takes time to properly light and photograph each room. Depending on the size of the listing we may be on-site from 1 to 3 hours.
- We process all photos in-house using our proprietary image blending system.
- We provide you with an unsurpassed quality Client Center and Dashboard with numerous visual marketing tools like a PDF Flyer Generator, branded and MLS-Compliant custom sites and video virtual tours.
There’s no need for you to be there, but you are certainly invited to come and watch out our process. We think it’s pretty cool and you and your clients might be intrigued as well! Being at the listing would also give you an opportunity to show the photographer any specific shots you might have in mind. Otherwise we’ll use our best professional judgment and will take the photographs that best market the property.
We rely on the agent and/or homeowner to stage and prepare the property prior to the photographer's arrival. Our photographers have an allotted amount of time onsite to photograph the property. They might have time to do small staging tasks like moving Kleenex boxes or soap from counters, but it is always appreciated when this done ahead of time so the photographer has plenty of time to get all of the needed shots onsite.
Here is a brief overview of our copyright and licensing agreement:
The Realtor-priced photography session includes a non-exclusive usage license granting rights only to Realtor's name (buyer of services). Images may be used on websites, blogs, social media, MLS and in print for the purpose of selling the property for the life of the listing and/or until the listing agreement between the seller and agent(s).
Photographic images may also be used to promote the agent's services in the form of portfolio books, on corporate websites and printed brochures.
The images and license is not transferable to any third party. Additional licensing inquiries can be directed to firstname.lastname@example.org. Ownership and copyright of all images and video is retained by Snap2Close. All Rights Reserved.
Here is a complete copy of our agreement:
PHOTOGRAPHY AGREEMENT AND LICENSE - TERMS AND CONDITIONS
These terms and conditions govern our agreement. The terms in initial capitals have the meanings assigned to them above. Your use of the Photographic Images signifies your acceptance of these terms and conditions.
We agree to provide you with the Photographic Images. You agree that the Rights to use the Photographic Images have been granted only to you. You agree not to transfer, assign or sublicense your Rights to use the Photographic Images, or the photographs contained therein, to anyone without our written permission.
When you receive the Photographic Images from us please check them to be sure they are acceptable. Any additional services requested after delivery of the Photographic Images will incur an additional fee. To avoid misunderstandings you agree to notify us in writing within five (5) business days of receipt of the Photographic Images if you believe they are not acceptable, in which case our sole obligation will be to replace the Photographic Images. In no event will we be liable for incidental or consequential damages of any kind.
You agree that we will remain the owners of all the copyrights in the Photographic Images. ALL PHOTOGRAPHS and PHOTOGRAPHIC IMAGES ARE THE COPYRIGHT OF SNAP2CLOSE REAL ESTATE PHOTOGRAPHY. This agreement does not transfer copyright to you. You agree we reserve all rights not granted to you by this agreement. If we discover that someone is infringing on our copyright you agree to cooperate with us to help us stop the infringement or collect damages.
Your Rights permit you post our photographs on multiple listing services and make the Photographic Images available in your MLS listing for the Property. However, your Rights do not permit third-parties to copy, display or distribute our photographs for the purpose of providing services competitive with our Photographic Images unless we give you our written permission.
If anyone asks you for any of your Rights to the Photographic Images, you agree to refer them to us. If we agree to allow others to use the Photographic Images an additional licensing fee may be required. We agree not to use the Photographic Images in a way that interferes with your Rights.
You authorize us to come onto the Property and take photographs. You have the authority to allow us entry and permit us to take photographs. You promise to indemnify us, defend us, and pay the expenses of our defense, if a claim is made against us arising out of the services we perform for you.
We are an independent contractor and not your employee. You are not our agent and cannot make agreements for us.
Amenity shots at condominiums are included or counted as part of your selected image package. These include photographs of the pool area, the gym facilities, and the clubhouse. However, we need you to make sure that we have access to these facilities by providing us the necessary keys, access cards or key fobs.
Yes, if it is requested at the time of booking. Neighborhood amenities or community photos take time to photograph. These would include schools, parks or community pools, etc. Because of our limited time frame, we ask that you please provide cross streets, addresses or exact directions to where the amenities are so we can locate them in a timely manner.
The fee for the additional Neighborhood/Community photos is $50.
When you request a photo shoot for your listing through our Client Center you will be asked which package best fits your needs. We also provide an a la carte menu to add on other services we offer such as Aerial Photography or Zillow App Video Walkthroughs. Once you have selected your package and options you will then be presented with a credit card payment window. If for any reason you need to pay by check then simply call or email us and we will make a note on your account and then send you an electronic invoice.
Additionally, any special fees such a travel fees, late cancellations, etc. are electronically invoiced where payment can be quickly made by credit card.
We have a pretty simple guarantee. If you don't like our photographs of your listing then let us know before you download them. We will gladly issue you a 100% refund and then we will both simply call it a day and continue on down the trail of a happy life. You can view your photos on your Dashboard.
We deliver your photos in both high resolution and low resolution jpegs. High resolution photos can be used for print and are sized to be 3,000 pixels by 2,000 pixels at 300 dots per inch (DPI). Pre-sized MLS resolution photos are for uploading to your MLS, social media or other online outlets and are sized to be 1,024 pixels by 637 pixels at 96 pixels per inch. Higher resolution 75 megapixel TIFF format are available for large prints or magazines and are sized at 5,472 pixels by 3,468 pixels at 300 dpi and are uncompressed at a bit depth of 32.
Because of the large geographic area that the metro Phoenix covers Snap2Close has divided it's coverage areas into three distinct zones. Our base rates include all services in Zone 1. There is an additional $20 fee Zone 2, and $30 for Zone 3. This fee covers the photographer's drive time, gas and wear and tear on their vehicle.
We will only charge this travel fee if there are no other photo sessions planned for that same day.
Twilight photography shoots are a wonderful choice for highlighting your listing's details. The balance of outside light and the warm inviting glow of the both the exterior and interior adds beauty to the photographs. Because there is a great deal of planning there is an additional fee of $60 over the standard MLS prices.
Yes, we do. Even high quality real estate photographs will not help if the home is messy and dirty. We strongly suggest that you discuss with your client the importance of professional real estate marketing photos and having their home prepared for the photographer.
Please feel free to provide them this PDF document on "Preparing Your Home for Professional Real Estate Photographers"
You will receive an email from Snap2Close within 24 hours after the end of the shoot. The email will include a link to your private dashboard where you can download both your high resolution and low resolution photographs. Your dashboard will contain links to both your branded and non-branded sideshows with can be used on social media or other systems. Your dashboard will also allow you to change the order of pictures in your slideshow as well as to create a printable PDF Listing Flyers/Brochures.
If there is perspiration in the air (or we are in the midst of a dust storm), we leave it up to your discretion to reschedule. If you do not call or email us to reschedule the appointment, we assume we are still photographing the property listing's interior rooms. The $45 Inclement Weather Return Fee is only charged if you want us to come back at another scheduled time to shoot the exteriors. The fee covers the gas and time for the photographer to come back to your property.
Snap2Close does not shoot exterior photographs in the rain or during dust storms. The primary reason is that our professional cameras and special lenses are very expensive and we do not want to expose them to unnecessary moisture or dust. Secondly, our photographers take multiple time exposures for each shot and then blends the exposures together into one high quality high dynamic range (HDR) image. Blending moving raindrops or blowing dust can create blurred images.
Please note that it is free of charge to cancel or reschedule anytime before 5pm the day before the shoot. If the notification is received after 5pm the day before the shoot, there will be a cancellation fee of $45.
You can cancel anytime of the day by emailing us at support@Snap2Close.com or by calling our Customer Service team at 480-420-8260 between the hours of 7 am and 7 pm.
State laws require us to charge sales tax for all photography service fees. It’s just one of those tax laws we have to abide by. Since Snap2Close is based in Scottsdale, AZ our sales tax rate is 7.95%. This consists of: Arizona State 5.600%, Maricopa County 0.700% and Scottsdale 1.650%.
Photographers are available on a voluntary basis for weekend appointments. There will be a $45 weekend rate added to the regular price for any shoots done on Saturday or Sunday.
For weekend shoots, you will receive your images on the following Monday.
For shoots done on Friday, Saturday or Sunday, you will receive them on Monday by 5 pm.
Every property is different and our goal is to provide you with the best possible listing photos. A small one bedroom condo may only take an hour, whereas a 4,000 square foot house may take three or four hours. You should assume that it will take an additional 15 minutes to setup and another 15 minutes to repack camera, tripods, and flash equipment.
Uploading to MLS is probably one of the easiest yet unfamiliar aspects of being in Real Estate. It allows you to go and tweak your listing however you want, and it usually takes a total of 3 minutes. Here are the steps:
(Note: This help only refers to the ARMLS system, other MLS systems may vary).
- From your listing click on the "Photos" link under the "Multimedia" section.
- On the next window click "add photos" and window to browse for your photos will open.
- Find the location where you saved the images after downloading them. Once you open that folder, select the images and click the button at the bottom to add them. They will then show in the "Upload Photos" window above. Click the "Start Upload" button.
- To drag and drop, open the folder that contains the images that you downloaded earlier. Select the images you want to add to the MLS (Use Ctrl A on your PC or Cmd A on your Mac to select all the images). Then use your mouse to drag the photos over to the photos window and drop them. The upload will start automatically.
MLS has very strict standards on photographing a public building with people, especially children. We will shoot a school or playground as long as there are no children in the frame.
Yes, we can definitely add a blue sky drop-in. The fee is $50 for up to 10 images.
Of course! We regularly re-shoot front exteriors when it is requested by the client. This qualifies for a $60 exterior only rate in which we’ll come and provide 6-8 images of the exteriors.
If they are separate listings because they are separate units, we consider those two separate shoots. We do this simply because we have to do twice the work for one cost. Two addresses = two custom Dashboards, two properties with separate images, two sets slideshows, etc. We hope you understand.
It depends. Because information has to be “re-drawn” wherever the Photoshopping takes place, it is determined on a case by case basis. For instance, vehicles are extremely difficult to remove from photos, due to the amount of information that needs to be re-drawn in its place.
It should also be said that when it comes to MLS regulations, we are unable to fix any structural problems with the property. This includes removing telephone poles, power lines, or cell towers.
For portfolio images, we can fix whatever you need us to since those images are not selling an individual property, but selling a service or brand. There is a $30 per hour fee for this type of additional work.
Snap2Close provides you with a powerful and free PDF Flyer Generator for you to create high quality print brochures/flyers. You may take your PDF Flyer to any FedEx store and have them professionally printed on one of their four color digital presses.
Our email with a link to your dashboard may be in your spam folder. Please look in your Spam box or try and search your email for “Snap2close Real Estate Photography”.